Program Supervisor

Summary of Roles & Responsibilities:

• Provide oversight to all aspects of day-to-day operations within designated programs and locations providing 24/7 live-in support for children and youth

• Engage in system and community tables to promote positive change for people and families

• Foster creative and exceptional teams to ensure excellent experiences for all children, youth, and families connected to the organization

• Lead, coach and provide direction to specialized direct-care staff in accordance with policies, procedures and needs of each location with the intention to affect continuous employee development, improvement on standards of practice, and system change

• Support the team culture and dynamics by establishing performance measures and holding others accountable when necessary through one-on-one support meetings, regular interactions through a variety of shifts, and regular presence in the program

• Plan and organize staffing needs and shift coverage using system resources, approved scheduling principles, and authorizing overtime when necessary, all in accordance with applicable policies and collective agreements

• Identify recruitment needs and participate in the start-to-finish onboarding process

• Work collaboratively with the Director and Manager to assess program effectiveness for long-term impact on the quality of life for people with specialized needs

• Manage the sustainability of the location(s) within the confines of the budget, approving costs and expenditures in accordance with policy and procedures

• Provide regular updates to Manager and Director and feedback on the daily operations under supervision

• Work successfully with diverse groups and demonstrate commitment to principles of equity, diversity, inclusion, and justice

Qualifications:

• Completion of post-secondary education as a Child and Youth Worker (CYW, CWC), Community, and/or Social Services (SSW), Bachelors degree or other relevant education

• Minimum three (3) years working in the Child and Youth Mental Health Sector with experience in a supervisory position in a unionized environment preferred

• Experience with Ministry licensing, training and understanding of trauma-informed practices, attachment theory and positive behavioural strategies

• Reliable with a demonstrated commitment to being a dependable member of a team

• Proficient verbal and written communication skills

• Demonstrated strengths in leadership, mentorship, advocacy, and problem-solving

• Strong attention to detail and organization skills

• Ability to work collaboratively within a team, and independently as necessary

• Capacity to establish, implement, and maintain professional, and personal boundaries

• Bilingual or multilingual abilities, along with diverse lived experiences, are considered assets

  
  Requirements:

• Legally entitled to work in Canada

• Valid Class G (full) Driver’s License with a clear 3-year Uncertified Driver Record

• Satisfactory Police Broad Records Check with Humana listed as the employer

• Physical Health assessment: verification of up-to-date immunizations, COVID vaccination status (2 doses), and ability to meet the physical requirements of the position

• Current Standard First Aid & CPR (mandatory), Level C with AED training preferred