About the Organization
London Cycle Link (LCL) is a member-supported charitable organization dedicated to helping Londoners ride more. Through education, advocacy and community-building efforts, we envision a healthy, vibrant London, Ontario, Canada that chooses cycling as a mode of transportation. We lead campaigns, manage the Ride to Thrive cycling education program, operate Squeaky Wheel Bike Co-op, and lead and partake in community events to achieve our goals.
London Cycle Link organizes, collaborates on and participates in a variety of events throughout the year to engage its volunteers, membership and the public at large. These events promote our mission, connect us to like-minded businesses and organizations, provide resources and services, and celebrate community milestones and landmarks. They include family-friendly group rides, pop-up bike repair stations, bike valets, cultural and environmental festivals, educational workshops, and advocacy demonstrations that bring people together to experience the importance and joy of biking and build momentum for a city that rides more.
About the Role
The Membership Services Coordinator supports London Cycle Link’s member community by leading communications, optimizing the Little Green Light CRM and resolving technical issues, coordinating events with the Events Coordinator, and assisting fundraising and program delivery. The role strengthens engagement, improves data accuracy, and ensures members receive clear and consistent information.
Duties and Responsibilities
Membership Communications
- Create and deliver regular communication, including newsletters, renewal reminders, program updates, and event invitations.
- Maintain a communication schedule that keeps members informed and encourages ongoing involvement.
- Respond to member questions and provide accurate, accessible information.
- Track renewals and develop strategies to improve retention.
CRM Management (Little Green Light)
- Manage all membership and donor data, including renewals, lapses, giving history, and engagement tracking.
- Improve CRM workflows for segmentation, automation, tagging, and reporting.
- Build communication sequences for renewals, onboarding, follow-ups, and fundraising messaging.
- Prepare reports that highlight membership trends and support planning.
Event Coordination Support
- Work with the Events Coordinator to plan and promote member-focused events such as workshops, group rides, Bike Month activities, and community gatherings.
- Support event logistics, volunteer coordination, scheduling, and communication timelines.
- Adjust plans as needed based on attendance, weather, changing priorities, and member feedback.
- Contribute ideas that improve event flow and strengthen member participation.
Qualifications
- Friendly, enthusiastic, and an excellent communicator.
- Passionate about community-building and the role cycling plays in creating healthier, more connected cities.
- Skilled at working independently and collaboratively in a fast-paced, mission-driven environment.
- Highly organized, detail-oriented, and confident with digital programs, websites and apps (Google Workspace, Little Green Light, etc.)
Skills
Adaptability
The role requires shifting between communications, CRM work, events, and fundraising as priorities change. The coordinator adapts timelines, learns new tools, adjusts plans, and incorporates feedback to improve processes.
Collaboration
The coordinator works daily with the Events Coordinator, Ride to Thrive Coordinator, volunteers, and staff. Effective collaboration ensures aligned messaging, smooth event delivery, and consistent member experiences.
Communication
Strong written and verbal communication is essential. The coordinator listens to member needs, writes clear updates, clarifies information with staff, and maintains a friendly, reliable tone across all channels.
Creativity and Innovation
The role encourages developing new engagement strategies, improving communication formats, strengthening event ideas, and refining CRM processes to enhance member experience.
Digital Skills
The coordinator uses Little Green Light, email platforms, spreadsheets, and communication tools to maintain accurate data, schedule messages, and manage digital workflows.
Numeracy
The coordinator applies numeracy skills when tracking renewal numbers, analyzing fundraising progress, preparing CRM reports, and reviewing event-related budgets or counts.
Problem Solving
The role involves identifying issues in data accuracy, communication flow, event logistics, and member engagement. The coordinator analyzes challenges, tests solutions, and adjusts processes to improve outcomes.
Technical Skills
The coordinator learns and applies technical skills related to CRM optimization, digital communication systems, and event coordination workflows.
Job Specifications
- Compensation: $19.00/hour
- Hours: 35 hours/week, with some evening and weekend work required
- Hybrid work model: Tuesdays at Innovation Works (201 King Street)
- some days working from home; event day presence required at various locations throughout London
- 8-week contract with anticipated start date of July 6, 2026, ending August 28, 2026
- An eligible candidate must be:
- aged 15-30
- Canadian citizen, permanent resident, or person to whom refugee protection has been conferred under the Immigration and Refugee Protection Act for the duration of the employment
- holder of a valid social insurance number at the start of employment
- Reports to: A member of the Board of Directors
How to Apply
Please email your resume and cover letter to jobs@londoncyclelink.ca by Saturday, June 20, end of day. Use the subject heading Application: Membership Services Coordinator. Only individuals selected for an interview will be contacted.
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London Cycle Link seeks staff who reflect the diverse community we serve. Individuals typically underrepresented in the cycling industry are encouraged to apply.
Squeaky Wheel Bike Co-op is located on the traditional territories of the Anishinaabeg, Haudenosaunee and Lenaapeewak.
This job opportunity is funded by the Canada Summer Jobs Program.