Pathways Employment Help Centre
Pathways Employment Help Centre (PEHC) unleashes people’s potential through Employment, Skills Training and Advocacy
Pathways Employment Help Centre is hiring aEmployment Retention Specialist
Location:London, ON
Position Summary:
Reporting to the Director of Employment Services, the successful candidate maintains contact with new employees at post-employment milestones, collects necessary proof of ongoing employment, and provides mentoring and support to ensure success in the workforce. The successful candidate must be enthusiastic, determined, and bring a passion for excellence in customer service and support. The role will include some remote work, as well as evening hours.
Is this you? Then you should definitely apply!
Job Requirements
- Post-secondary education in a relevant field, such as Social Work, Human Resources, or Career Development Practitioner, or equivalent education and experience
- 2-3 years experience in a similar role with demonstrated success
- Demonstrated experience in client engagement, retention strategies, or related areas within the employment services sector
- Exceptional customer service skills, an excellent communicator, and the ability to quickly build trust and rapport with diverse client populations
- Strong organizational skills and the ability to accurately and efficiently administrate details related to data management and reporting systems
- Advanced skills in Word and Excel and familiarity with Webtracker and CaMS would be an asset
- Strong understanding of community partners and resources
- Determined, resilient, tenacious, and able to persevere when facing challenges
- Bilingualism is an asset
This is what you will do.
- Designs and implements retention strategies to meet client needs and program guidelines
- Build ongoing connections with clients to facilitate open communication and support
- Assists and guides clients facing employment-related barriers and offers resources, referrals, and opportunities to enhance clients’ job retention
- Monitors client progress and retention outcomes through scheduled checkpoints and follow-ups
- Collaborate with internal teams to enhance retention initiatives, resources, and outcomes
- Maintains accurate records of client interactions and outcomes and documents client progress in compliance with program guidelines
- Connect with clients at milestones by phone, text or email and enlist their assistance with gathering of proof of employment
- Assists in determining the best times of day/evening to make personal contact with clients and be available to work those hours.
PEHC is an equal-opportunity employer and invites all qualified candidates to apply.
PEHC does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. If you need assistance or accommodation due to a disability, you may contact us at (519) 667-7795.
Only those candidates selected for an interview will be contacted. Apply via email to jobs@pathwaysehc.ca with a cover letter and resume attached. No phone calls, please.Please ensure that the subject line is: Employment Retention Specialist. Posting will close no later than Friday August 22nd, 2025. We reserve the right to begin the interview process and hiring prior to close of posting.