About the Organization
London Cycle Link (LCL) is a member-supported charitable organization dedicated to helping Londoners ride more. Through education, advocacy and community-building efforts, we envision a healthy, vibrant London, Ontario, Canada that chooses cycling as a mode of transportation. We lead campaigns, manage the Ride to Thrive cycling education program, operate Squeaky Wheel Bike Co-op, and lead and partake in community events to achieve our goals.
London Cycle Link organizes, collaborates on and participates in a variety of events throughout the year to engage its volunteers, membership and the public at large. These events promote our mission, connect us to like-minded businesses and organizations, provide resources and services, and celebrate community milestones and landmarks. They include family-friendly group rides, pop-up bike repair stations, bike valets, cultural and environmental festivals, educational workshops, and advocacy demonstrations that bring people together to experience the importance and joy of biking and build momentum for a city that rides more.
About the Role
The Bicycle Salesperson supports front-of-house operations at Squeaky Wheel Bike Co-op through sales, customer guidance, bike builds, and inventory duties in a fast-moving retail and community-oriented environment. The role is structured to help the employee build strong employment skills while contributing to daily shop operations.
Duties and Responsibilities
- Assist customers with bike purchases by listening to their needs, explaining product features, and guiding them toward suitable options.
- Support customers who are performing their own basic repairs by demonstrating simple mechanical steps and offering clear, safe instructions.
- Assemble new bikes for sale, following established build procedures, checking components for accuracy, and ensuring each bike is ready for the sales floor.
- Update and maintain inventory using the Lightspeed POS system, including receiving shipments, adjusting stock levels, verifying part numbers and assigning pricing
- Respond to changing shop conditions by adjusting workflow, shifting between sales, builds, and customer support as required throughout the day.
- Work collaboratively with the shop manager and volunteers during peak hours, group builds, and customer-service situations.
- Communicate clearly with customers and team members, including relaying repair steps, product details, inventory updates, and timelines.
- Contribute ideas to improve merchandising, product displays, repair explanations, and workflow efficiency.
- Use digital tools—including Lightspeed, spreadsheets, and communication channels—to manage sales information, inventory data, and internal updates.
- Apply numeracy skills when processing sales, confirming totals, applying discounts, measuring components, and estimating timelines for builds or repairs.
- Identify and troubleshoot issues related to customer-performed repairs, bike builds, or inventory mismatches, escalating concerns when necessary.
- Learn and apply fundamental technical skills related to bike assembly, component set-up, basic adjustments, and tool safety.
Skills
Adaptability: Shifts between sales, bike builds, and customer support based on daily demand. Adjusts to new tools, changing priorities, and unexpected repair issues. Learns to revise plans during busy periods and incorporate feedback to improve accuracy and efficiency.
Collaboration: Works with the sales manger and volunteers to keep front-of-house operations running smoothly. Supports teammates during rushes, participates in group builds, and communicates needs or challenges to maintain shared workflows.
Communication: Builds clear customer-service skills by listening to needs, asking clarifying questions, and explaining repair steps or product details in simple terms. Communicates inventory updates, customer concerns, and workflow changes to the team.
Creativity & Innovation: Contributes ideas to improve product displays, repair-station setup, customer flow, and explanations for common repairs. Encouraged to test small changes that simplify processes or enhance the customer experience.
Digital Skills: Uses Lightspeed to process sales, track inventory, and verify part numbers. Learns to update stock, manage digital information responsibly,
Numeracy: Applies accurate calculations when processing transactions, counting inventory, and confirming totals. Measures components, compares specifications, and estimates timelines for builds or repairs.
Problem Solving: Identifies issues such as incorrect parts, customer repair challenges, or inventory mismatches. Analyzes root causes, tests solutions, and escalates when needed. Evaluates options and follows through to ensure the fix is effective.
Job Specifications
- Compensation: $19.00/hour
- Hours: 35 hours/week, with some evening and weekend work required
- 8-week contract with anticipated start date of July 6, 2026, ending August 28, 2026
- An eligible candidate must be:
- aged 15-30
- Canadian citizen, permanent resident, or person to whom refugee protection has been conferred under the Immigration and Refugee Protection Act for the duration of the employment
- holder of a valid social insurance number at the start of employment
- Reports to: Bike Shop Manager
How to Apply
Please email your resume and cover letter to jobs@londoncyclelink.ca by Saturday, June 20, end of day. Use the subject heading Application: Bicycle Salesperson. Only individuals selected for an interview will be contacted.
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London Cycle Link seeks staff who reflect the diverse community we serve. Individuals typically underrepresented in the cycling industry are encouraged to apply.
Squeaky Wheel Bike Co-op is located on the traditional territories of the Anishinaabeg, Haudenosaunee and Lenaapeewak.
This job opportunity is funded by the Canada Summer Jobs Program.